![]() ![]() ![]() Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.Īdministering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This five-day course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. ![]()
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